How Does Video Chat Improve Customer Support?

Posted on February 21, 2019
Today’s customers have changed, and this has created momentum around new tools and communication methods for engaging them. Customer expectations, behaviors, characteristics, and interaction preferences have shifted the buying and support processes. […]

Posted In: customer experience, video / voice chat, visual engagement, today's customers, customer engagement

5 Quick Tips for Using Video for Customer Service

Posted on February 14, 2019
Companies are using video chat to solve problems or answer sales questions more quickly and in a more humanized way. Video chat offers more personalized support, better training, and better customer experience. Many aspects of customer service are now automated. As a result, it is even more […]

Posted In: customer experience, technology, video / voice chat, visual engagement, customer engagement

Get Personal and Create a Better Customer Experience

Posted on January 24, 2019
Today’s businesses function differently than more traditional institutions. In addition to new tools and communication methods available for running a business, customers have changed. Their expectations, behaviors, and characteristics have shifted for the last two decades. Today’s customers […]

Posted In: customer experience, video / voice chat, visual engagement, today's customers, customer engagement

How Video Chat Improves the Customer Experience

Posted on January 17, 2019
The rise of video chat in everyday conversation has taken the world by storm. It was once a tool primarily used to communicate with far-away relatives. Now it facilitates much of the daily communication that was previously handled via text or voice alone. Video calls are particularly popular […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

Does Video Chat Matter?

Posted on January 9, 2019
Skype introduced consumer video chat in 2006. A few years later, Apple and Google incorporated this medium within their phones. Now, these mediums when combined with Facebook Messenger, WhatsApp, and other apps have made consumer-to-consumer video communication an everyday occurrence. In thi […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

5 Essential Customer Experience Solutions for 2019

Posted on January 2, 2019
Gartner reports in “Customer Experience in Marketing Survey 2017: Greater Expectations, Greater Challenges” that more than two-thirds of marketers surveyed said their company competes on the basis of CX. Gartner expects this to rise to 81% in 2019. In this post, we explore technology solutio […]

Posted In: customer experience, technology, visual engagement, customer engagement

Digital Tools for Your Roadmap

Posted on October 18, 2018
Today’s customers are better able to troubleshoot their issues or questions than in the past. They also conduct the majority of their purchasing research online. When customers reach out to a contact center, they are educated on the products offered and the solutions they provide. They expec […]

Posted In: Cobrowsing, customer experience, technology, video, video / voice chat, visual engagement, today's customers, customer engagement, digital transformation

The Benefits of the Recursive Labs Zendesk App

Posted on June 14, 2018
Could visual engagement change the customer experience? What if you could provide better customer interactions without leaving your CRM or support platform? At Recursive Labs, we are committed to offering partnerships and integrations that serve a crucial role in your customer experience tec […]

Posted In: Cobrowse, visual engagement, customer engagement

Why Video Matters to the Customer Experience

Posted on May 3, 2018
A customer’s relationship with a business is defined by more than product satisfaction and short wait times. Both of these factors are necessary. However, a successful customer engagement strategy is the result of a core understanding of what a customer feels when interacting with a brand. F […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

Top 4 Strategic Technologies to Improve the Customer Experience

Posted on April 26, 2018
According to Gartner, more than two-thirds of marketers responsible for the customer experience say their companies compete on the basis of customer experience. In fact, analysts anticipate that by 2020 the customer experience will overtake price and product as the key brand differentiator. […]

Posted In: Cobrowse, customer experience, technology, video, visual engagement, customer engagement

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