Are Customer Callback Features Outdated?

Posted on March 7, 2018
By 2020, customer experience is expected to overtake price and product as the key brand differentiator. Companies use technology to enhance the usability of their products, communicate with customers, and connect systems to prepare for more stringent customer demands.  In an attempt to impro […]

Posted In: virtual queuing, customer engagement, today's customers, visual engagement, video, customer experience

Stop Putting Your Customers On Hold

Posted on March 1, 2018
The Internet has dramatically changed how businesses function. Similarly, it has altered the lives and expectations of customers. With more and instantaneous access to information - and your competitors - customers are in the driver’s seat of today’s business exchanges. To reach and keep the […]

Posted In: virtual queuing, customer engagement, today's customers, visual engagement, video, technology, customer experience

Customer Experience Technology Pros and Cons

Posted on February 22, 2018
Maximizing the customer experience is among the chief concerns and core responsibilities for today’s businesses and contact centers. The need to balance customer wants and needs with organizational budgets and workflows makes putting together a successful customer experience strategy a chall […]

Posted In: virtual queuing, customer engagement, visual engagement, video / voice chat, video, customer experience, Cobrowse, chatbot

Recursive Labs Unveils First-of-its-Kind, Video-Based Customer Engagement Tool that Facilitates Online Communication in Real-Time

Posted on February 13, 2018
Former Disney CTO Brains behind Industry-Changing Technology that Addresses Increased Demand for Digital Customer Interaction Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and t […]

Posted In: customer engagement, virtual queuing, visual engagement, customer experience

Why Do Customers Hate Calling My Contact Center?

Posted on January 31, 2018
According to a Microsoft report on the state of multichannel customer service, the phone is still the most popular channel among customers for reaching a business. The results showed that 81% of customers use the telephone to contact customer service on a regular basis. However, this stat on […]

Posted In: virtual queuing, customer engagement, today's customers, visual engagement, video / voice chat, customer experience, Cobrowsing, Cobrowse, chatbot

How to Use Technology to Improve the Customer Experience

Posted on January 24, 2018
Today’s customers tend to value experience over brand loyalty. This trend makes recruiting and retaining customers in the digital age competitive and challenging. These obstacles will continue for the foreseeable future. Analysts predict that by 2020, customer experience will overtake price […]

Posted In: virtual queuing, customer engagement, visual engagement, Realtime, customer experience, Cobrowsing

4 Tools to Enhance Your Customer Experience Technology Ecosystem

Posted on January 17, 2018
Interactions between customers, business agents, suppliers, distributors, partners, agencies, and competitors define the customer experience ecosystem. The success of this ecosystem is dependent upon how a business performs in alignment with a customer’s expectations. Like an environmental e […]

Posted In: Cobrowse, chatbot, customer engagement, customer experience, video / voice chat, visual engagement, virtual queuing

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