Why Video Chat?

Posted on January 30, 2019
Online chat and AI offer seemingly endless opportunities to automate and streamline customer communication. These solutions, among others, provide customers the opportunity to engage with a business when they want or need to and receive quick answers. Furthermore, automation is believed to i […]

Posted In: customer engagement, today's customers, video / voice chat, Uncategorized, Mobile, customer experience

4 Customer Demands You Must Address

Posted on October 11, 2017
The Internet has changed businesses dramatically. In addition to new tools and communication methods for running a business, customers’ expectations, behaviors, and characteristics have changed substantially. Today’s customers and their preferences in how they interact have changed buying an […]

Posted In: customer experience, Uncategorized, visual engagement

Making the Case for Automation in Customer Service

Posted on October 4, 2017
Today’s customers have a variety of new and changing expectations. However, one fact has remained the same: when a customer contacts an organization, they want to access the information or service they need, quickly and easily. When leaders design customer service systems and processes aroun […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

Chatbots Are Important For Customer Experience

Posted on September 27, 2017
Imagine you are making an online purchase, but your credit card will not work. You call your bank and sit on a long hold. When you finally get ahold of an agent, they tell you they flagged the purchase, and they request your permission to remove the flag. After approving, you have to go back […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

Video-Based Support is the Simplest Customer Support Tool You Are Not Using

Posted on September 20, 2017
Video-based support is a new and rising tool that enhances contact center and agent success. While adoption is growing and predicted to sore in the next few years, many companies have yet to take the steps necessary to adopt this model. Those companies will be left in the dust as their compe […]

Posted In: chatbot, customer experience, Uncategorized, video, video / voice chat, visual engagement

What's the Deal with Chatbots?

Posted on September 14, 2017
Chatbots allow for communication with a company or a person digitally, usually via text or messaging apps. As opposed to a customer service representative or agent, rules and artificial intelligence power chatbots. Chatbots are useful for any number of things ranging from functional to fun a […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

3 Personality Traits Your Chatbot Needs to Have

Posted on September 6, 2017
There is no doubt that the Internet has changed businesses and their customers. Today’s customers independently seek out new and more information, are always connected, and look to brands for personal interaction. Brands must change to keep up. As a result, businesses are exploring new tools […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

Keep Customers From Dropping Your Mobile App

Posted on August 30, 2017
The Internet has altered how we conduct business. In addition to new tools and communication methods for running a business, customers have also changed substantially. From independently seeking out new and more information to being continuously connected and looking to brands for personal c […]

Posted In: customer experience, Mobile, Mobile App, Uncategorized, visual engagement

How Industrial Suppliers Can Use Technology to Establish Expertise

Posted on August 24, 2017
The rapid advancement of technology has given birth to Amazon and other online marketplaces, whose sales and growth are dominating traditional, industrial suppliers. While categories such as books and electronics have already fallen to the online dominance of Amazon, there is still much more […]

Posted In: Amazon, customer experience, industrial suppliers, Uncategorized, visual engagement

5 Questions To Ask About Chatbots

Posted on August 16, 2017
Chatbots are software programs, backed by Artificial Intelligence (AI), that use messaging as the interface to carry out various tasks for and communicate with users. Most often they are integrated into messaging apps in an attempt to capitalize on the apps’ reach and interaction. […]

Posted In: chatbot, customer experience, Uncategorized, visual engagement

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