How to Prioritize Digital Transformation Initiatives

Posted on September 13, 2018
Opportunities for digital upgrades exist throughout an organization. As a result,  businesses struggle to prioritize efforts as a part of an all-encompassing digital transformation. Business leaders must spend time reviewing digital trends, the business areas affected by those trends, and th […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Digital Maturity Assessment

Posted on August 9, 2018
The purpose of this assessment is to help organizations identify the level of maturity and sophistication of digital adoption and understanding within the business. There are 5 core areas addressed by this assessment: Governance & Leadership, People & Culture, Capacity & Capability, Innovati […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Overcoming 7 Digital Transformation Challenges

Posted on August 2, 2018
Consumers expect brands to provide a flawless digital experience in all customer engagements. Across all industries, it rings true that companies delivering a robust and digitally-centric value proposition are seeing dramatic growth and disrupting the markets. Meanwhile, legacy brands are sh […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

What Problem Does Digital Transformation Solve?

Posted on July 26, 2018
Digital technologies have profoundly altered society by changing the ways businesses operate and the way customers shop, work, and live. This shift is affecting every industry. Organizations must respond to the ever-evolving and strict demands of today’s customers. Modern, digital businesses […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Essential Tools to Support Digital Transformation of the Customer Experience

Posted on July 17, 2018
Providing an integrated digital customer experience requires a fundamental shift in how you do business. In today’s corporate world is there any phrase more anxiety-inducing and confusing than “digital transformation”? Given the evolution of today’s buyers and the high stakes involved - prob […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Why Transform Your Business With Digital Technology

Posted on July 3, 2018
Digital transformation represents the transition a business undergoes when shifting from their traditional mode of operation to a modern and technology-focused organization. In today’s digital world, change is the only constant. As a result, digital transformation is now imperative for busin […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Advantages of Digital Transformation

Posted on June 20, 2018
Today’s business executives view digital transformation as a matter of survival. Digital transformation creates a variety of advantages for companies that allow them to be more competitive and avoid digital Darwinism. What is Digital Transformation? Digital transformation is the integration […]

Posted In: customer experience, today's customers, customer engagement, digital transformation

5 Steps to Include in Your Digital Transformation Strategy

Posted on May 31, 2018
Innovators like Amazon, Google, and Apple have changed customer expectations. Today’s customers now expect every organization to deliver products and services swiftly and provide a seamless user experience. Many traditional businesses fall short. In response, a new wave of businesses, such a […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Getting Started with Customer Experience Technology

Posted on May 10, 2018
After creating a customer experience strategy to inform your decisions, it is necessary to dig into the day-to-day steps required to get started with the right tools for your business. Here we explore 4 simple, yet essential steps to getting started with new and connected customer experience […]

Posted In: customer experience, technology, today's customers, customer engagement

Why Video Matters to the Customer Experience

Posted on May 3, 2018
A customer’s relationship with a business is defined by more than product satisfaction and short wait times. Both of these factors are necessary. However, a successful customer engagement strategy is the result of a core understanding of what a customer feels when interacting with a brand. F […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

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