Getting Started with Customer Experience Technology

Posted on May 10, 2018
After creating a customer experience strategy to inform your decisions, it is necessary to dig into the day-to-day steps required to get started with the right tools for your business. Here we explore 4 simple, yet essential steps to getting started with new and connected customer experience […]

Posted In: customer experience, technology, today's customers, customer engagement

Top 4 Strategic Technologies to Improve the Customer Experience

Posted on April 26, 2018
According to Gartner, more than two-thirds of marketers responsible for the customer experience say their companies compete on the basis of customer experience. In fact, analysts anticipate that by 2020 the customer experience will overtake price and product as the key brand differentiator. […]

Posted In: Cobrowse, customer experience, technology, video, visual engagement, customer engagement

How to Create a Customer Experience Technology Strategy

Posted on April 12, 2018
Businesses rely on a diverse set of solutions that utilize technology to bring together networks of employees, partners, and customers. These systems are designed to build and deliver profitable customer experiences. Technology has traditionally been the foundation of a company's operations […]

Posted In: customer experience, Security, technology, visual engagement, today's customers, customer engagement

4 Customer Experience Technology Trends to Invest in Today

Posted on March 28, 2018
Customer experience trends change rapidly. The cutting-edge tools of today will be mainstream by tomorrow, and new “must-have” solutions will appear the next day. Keeping up can be a challenge. While advocates for each tool are clamoring for budget allocation, there are a few trends that are […]

Posted In: Cobrowse, Mobile, Security, technology, video, visual engagement, today's customers, customer engagement

10 Questions to Help Choose the Right Customer Experience Technology

Posted on March 21, 2018
For decades, business leaders have turned to technology to help deliver customer support and aid sales efforts. However, the focus on customer experience has also required a delicate balance with organization budgets and agent workflows. Traditional customer engagement technology is often re […]

Posted In: customer experience, technology, today's customers, customer engagement

How Can The Retail Industry Improve The Digital Experience?

Posted on March 15, 2018
The industry’s continued efforts to compete with online leaders has prompted several major retailers to focus on the digital customer experience. Most recently, Nordstrom’s acquisition of two Seattle-based startups highlighted the steps businesses are willing to take to reach and keep custom […]

Posted In: Amazon, retail, technology, visual engagement, today's customers, customer engagement

Stop Putting Your Customers On Hold

Posted on March 1, 2018
The Internet has dramatically changed how businesses function. Similarly, it has altered the lives and expectations of customers. With more and instantaneous access to information - and your competitors - customers are in the driver’s seat of today’s business exchanges. To reach and keep the […]

Posted In: customer experience, technology, video, visual engagement, today's customers, customer engagement, virtual queuing

Can Retailers "Stem the Tide" Using Technology

Posted on July 3, 2017
Everywhere we turn, we hear about the significant crisis in traditional retailing - the “Retail Apocalypse." In the first quarter of 2017 alone, at least 9 major retailers declared bankruptcy. So far this year, we’ve seen more than 3,500 store closings announced. […]

Posted In: Blog, retail, technology, visual engagement

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