Opportunities for digital upgrades exist throughout an organization. As a result,  businesses struggle to prioritize efforts as a part of an all-encompassing digital transformation. Business leaders must spend time reviewing digital trends, the business areas affected by those trends, and th […]

Technology gives today’s employees the ability to process data in real-time, increasing productivity while cutting out time-consuming manual labor. By eliminating repetitive tasks workers can focus on things that only humans can do, such as providing contextual information about specific aud […]

Digital transformation is a trending topic at most businesses today. However, even within the same organization, each stakeholder might define it differently. For some, it means developing a new mobile app or implementing a customer engagement tool. For others, digital transformation is an e […]

The purpose of this assessment is to help organizations identify the level of maturity and sophistication of digital adoption and understanding within the business. There are 5 core areas addressed by this assessment: Governance & Leadership, People & Culture, Capacity & Capability, Innovati […]

Consumers expect brands to provide a flawless digital experience in all customer engagements. Across all industries, it rings true that companies delivering a robust and digitally-centric value proposition are seeing dramatic growth and disrupting the markets. Meanwhile, legacy brands are sh […]

Digital technologies have profoundly altered society by changing the ways businesses operate and the way customers shop, work, and live. This shift is affecting every industry. Organizations must respond to the ever-evolving and strict demands of today’s customers. Modern, digital businesses […]

Providing an integrated digital customer experience requires a fundamental shift in how you do business. In today’s corporate world is there any phrase more anxiety-inducing and confusing than “digital transformation”? Given the evolution of today’s buyers and the high stakes involved - prob […]

Digital transformation represents the transition a business undergoes when shifting from their traditional mode of operation to a modern and technology-focused organization. In today’s digital world, change is the only constant. As a result, digital transformation is now imperative for busin […]

Innovators like Amazon, Google, and Apple have changed customer expectations. Today’s customers now expect every organization to deliver products and services swiftly and provide a seamless user experience. Many traditional businesses fall short. In response, a new wave of businesses, such a […]

After creating a customer experience strategy to inform your decisions, it is necessary to dig into the day-to-day steps required to get started with the right tools for your business. Here we explore 4 simple, yet essential steps to getting started with new and connected customer experience […]