How to Create a Customer Experience Technology Strategy

Posted on April 12, 2018
Businesses rely on a diverse set of solutions that utilize technology to bring together networks of employees, partners, and customers. These systems are designed to build and deliver profitable customer experiences. Technology has traditionally been the foundation of a company's operations […]

Posted In: customer experience, Security, technology, visual engagement, today's customers, customer engagement

4 Customer Experience Technology Trends to Invest in Today

Posted on March 28, 2018
Customer experience trends change rapidly. The cutting-edge tools of today will be mainstream by tomorrow, and new “must-have” solutions will appear the next day. Keeping up can be a challenge. While advocates for each tool are clamoring for budget allocation, there are a few trends that are […]

Posted In: Cobrowse, Mobile, Security, technology, video, visual engagement, today's customers, customer engagement

Realtime Cobrowse Can Now Include an IFrame

Posted on November 16, 2017
Cobrowsing sessions cannot include an iframe - until now. This dated belief has prevented many businesses from jumping into visual engagement. Many customers are, therefore, unable to have the improved customer experience that cobrowsing can provide.  Recursive Labs is excited to announce th […]

Posted In: Browser, Cobrowse, Cobrowsing, customer experience, image-based, Realtime, Security, visual engagement

Is Your Visual Engagement Platform Putting Your Customers at Risk?

Posted on July 19, 2017
Cyber attacks are on the rise. This wave of cybercrime puts consumers at risk and impacts overall consumer confidence. Additionally, businesses are experiencing a significant financial impact. According to Forbes, from 2013 to 2015 the cybercrime costs quadrupled. Analysts further predict th […]

Posted In: Blog, Cobrowse, Cobrowsing, image-based, screen sharing, Security, visual engagement

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