How to Deal with Customer Experience Budget Constraints

Posted on April 19, 2018
When Q1 performance does not go as expected, departmental budgets see a strategic tightening. Customer experience leaders know that investment in tools and technology influences positive customer relationships and organizational success. This dichotomy makes managing budget shifts a challeng […]

Posted In: customer engagement, today's customers, Realtime, customer experience

What is Next for Digital Experience?

Posted on April 4, 2018
Today’s customers live in a digital, media-saturated world, where experiences online shape their perception of a brand before they ever engage with a representative. As a result, it is imperative to the success of a business that these customers have an excellent digital experience.   Provid […]

Posted In: customer engagement, today's customers, visual engagement, video, Realtime, customer experience, Cobrowse

How to Use Technology to Improve the Customer Experience

Posted on January 24, 2018
Today’s customers tend to value experience over brand loyalty. This trend makes recruiting and retaining customers in the digital age competitive and challenging. These obstacles will continue for the foreseeable future. Analysts predict that by 2020, customer experience will overtake price […]

Posted In: virtual queuing, customer engagement, visual engagement, Realtime, customer experience, Cobrowsing

"White Glove" Service with Digital Concierge Cobrowse

Posted on December 28, 2017
Not long ago, when you were traveling out of town, you may have relied on a travel agent or a concierge to help you pick the best restaurants or schedule activities. Similarly, a clerk in a store helped you find the right outfit for an event, and a personal trainer identified the right exerc […]

Posted In: Cobrowse, Cobrowsing, Realtime, customer engagement, customer experience, today's customers, visual engagement

Improve the Customer Experience with Digital Advisor Cobrowsing

Posted on December 19, 2017
As innovators continue to improve upon existing products and services, it is hard to remember a time when we relied on print newspapers for news, cabs for transportation, checks or cash to buy groceries, or advisors across the table for making major life decisions. Technology has undoubtedly […]

Posted In: Cobrowse, Cobrowsing, Realtime, customer engagement, customer experience, visual engagement

Revamp Your Digital Assistance With Cobrowse

Posted on December 12, 2017
Forrester Research, Inc. predicts that US shoppers will spend nearly $460 billion online in 2017. Led by Amazon, e-commerce sales are seeing dramatic growth and expected to account for 17% of all retail sales by 2022. The increase in online purchases is not just reflected in the B2C retail s […]

Posted In: Cobrowse, Cobrowsing, Realtime, customer engagement, customer experience, screen sharing, screensharing, today's customers, visual engagement

Heat Up Your Realtime Engagements With Hotkeys

Posted on November 20, 2017
At Recursive Labs, we strive to improve the customer experience through the strategic use of technology. As a result, we are continually evolving and enhancing our products. We are excited to announce the introduction of “hotkeys” as an additional tool that agents can use to walk customers t […]

Posted In: Cobrowse, Cobrowsing, Realtime, chatbot, customer experience, today's customers, visual engagement

Realtime Cobrowse Can Now Include an IFrame

Posted on November 16, 2017
Cobrowsing sessions cannot include an iframe - until now. This dated belief has prevented many businesses from jumping into visual engagement. Many customers are, therefore, unable to have the improved customer experience that cobrowsing can provide.  Recursive Labs is excited to announce th […]

Posted In: Cobrowse, Cobrowsing, Browser, Realtime, Security, customer experience, image-based, visual engagement

Sharing at 30,000 feet

Posted on February 23, 2015
If you've ever used the Wi-Fi onboard an airplane you know that it wasn't built for speed... or consistency. And while mundane tasks like checking email or instant messaging with the office seem challenging at 30,000 ft - who would ever think of #Realtime web sharing in such conditions? We w […]

Posted In: Blog, Connection, NextGen, Realtime, Uncategorized

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