Why Video Chat?

Posted on January 30, 2019
Online chat and AI offer seemingly endless opportunities to automate and streamline customer communication. These solutions, among others, provide customers the opportunity to engage with a business when they want or need to and receive quick answers. Furthermore, automation is believed to i […]

Posted In: customer engagement, today's customers, video / voice chat, Uncategorized, Mobile, customer experience

4 Customer Experience Technology Trends to Invest in Today

Posted on March 28, 2018
Customer experience trends change rapidly. The cutting-edge tools of today will be mainstream by tomorrow, and new “must-have” solutions will appear the next day. Keeping up can be a challenge. While advocates for each tool are clamoring for budget allocation, there are a few trends that are […]

Posted In: customer engagement, today's customers, visual engagement, video, technology, Security, Mobile, Cobrowse

Keep Customers From Dropping Your Mobile App

Posted on August 30, 2017
The Internet has altered how we conduct business. In addition to new tools and communication methods for running a business, customers have also changed substantially. From independently seeking out new and more information to being continuously connected and looking to brands for personal c […]

Posted In: customer experience, Mobile, Mobile App, Uncategorized, visual engagement

4 Places You Didn't Even Know You Could Cobrowse

Posted on June 28, 2017
Cobrowsing allows a group of people to engage in synchronized activities, where one participant’s actions show on the screens of all other participants. Using a visual engagement platform, an agent can provide live, personalized guidance through any number of complicated steps. […]

Posted In: Blog, Browser, Cobrowse, Cobrowsing, Desktop, Mobile, visual engagement

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