Digital Tools for Your Roadmap

Posted on October 18, 2018
Today’s customers are better able to troubleshoot their issues or questions than in the past. They also conduct the majority of their purchasing research online. When customers reach out to a contact center, they are educated on the products offered and the solutions they provide. They expec […]

Posted In: digital transformation, customer engagement, today's customers, visual engagement, video / voice chat, video, technology, Cobrowsing, customer experience

Why Do Customers Hate Calling My Contact Center?

Posted on January 31, 2018
According to a Microsoft report on the state of multichannel customer service, the phone is still the most popular channel among customers for reaching a business. The results showed that 81% of customers use the telephone to contact customer service on a regular basis. However, this stat on […]

Posted In: virtual queuing, customer engagement, today's customers, visual engagement, video / voice chat, customer experience, Cobrowsing, Cobrowse, chatbot

How to Use Technology to Improve the Customer Experience

Posted on January 24, 2018
Today’s customers tend to value experience over brand loyalty. This trend makes recruiting and retaining customers in the digital age competitive and challenging. These obstacles will continue for the foreseeable future. Analysts predict that by 2020, customer experience will overtake price […]

Posted In: virtual queuing, customer engagement, visual engagement, Realtime, customer experience, Cobrowsing

"White Glove" Service with Digital Concierge Cobrowse

Posted on December 28, 2017
Not long ago, when you were traveling out of town, you may have relied on a travel agent or a concierge to help you pick the best restaurants or schedule activities. Similarly, a clerk in a store helped you find the right outfit for an event, and a personal trainer identified the right exerc […]

Posted In: Cobrowse, Cobrowsing, Realtime, customer engagement, customer experience, today's customers, visual engagement

Improve the Customer Experience with Digital Advisor Cobrowsing

Posted on December 19, 2017
As innovators continue to improve upon existing products and services, it is hard to remember a time when we relied on print newspapers for news, cabs for transportation, checks or cash to buy groceries, or advisors across the table for making major life decisions. Technology has undoubtedly […]

Posted In: Cobrowse, Cobrowsing, Realtime, customer engagement, customer experience, visual engagement

Revamp Your Digital Assistance With Cobrowse

Posted on December 12, 2017
Forrester Research, Inc. predicts that US shoppers will spend nearly $460 billion online in 2017. Led by Amazon, e-commerce sales are seeing dramatic growth and expected to account for 17% of all retail sales by 2022. The increase in online purchases is not just reflected in the B2C retail s […]

Posted In: Cobrowse, Cobrowsing, Realtime, customer engagement, customer experience, screen sharing, screensharing, today's customers, visual engagement

Use Cobrowsing to Simplify Digital Onboarding

Posted on December 7, 2017
In both B2B and B2B industries, customers are looking for partners who understand their needs and who create simple solutions to complex problems. Whether the organization is a bank, insurance company, airline, SaaS company, or any other type of business, it needs to be easy for your custome […]

Posted In: Cobrowse, Cobrowsing, visual engagement, customer experience, today's customers

Heat Up Your Realtime Engagements With Hotkeys

Posted on November 20, 2017
At Recursive Labs, we strive to improve the customer experience through the strategic use of technology. As a result, we are continually evolving and enhancing our products. We are excited to announce the introduction of “hotkeys” as an additional tool that agents can use to walk customers t […]

Posted In: Cobrowse, Cobrowsing, Realtime, chatbot, customer experience, today's customers, visual engagement

Realtime Cobrowse Can Now Include an IFrame

Posted on November 16, 2017
Cobrowsing sessions cannot include an iframe - until now. This dated belief has prevented many businesses from jumping into visual engagement. Many customers are, therefore, unable to have the improved customer experience that cobrowsing can provide.  Recursive Labs is excited to announce th […]

Posted In: Cobrowse, Cobrowsing, Browser, Realtime, Security, customer experience, image-based, visual engagement

Do You Need A Visual Engagement Platform?

Posted on August 2, 2017
Today's digital customers have more information at their fingertips and are now better equipped to solve problems, research potential purchases, and gain consumer feedback than in the past. However, many times customers eventually need human interaction to validate their purchase decision, t […]

Posted In: Cobrowse, Cobrowsing, customer experience, Uncategorized, visual engagement

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