Top 4 Strategic Technologies to Improve the Customer Experience

Posted on April 26, 2018
According to Gartner, more than two-thirds of marketers responsible for the customer experience say their companies compete on the basis of customer experience. In fact, analysts anticipate that by 2020 the customer experience will overtake price and product as the key brand differentiator. […]

Posted In: Cobrowse, customer experience, technology, video, visual engagement, customer engagement

What is Next for Digital Experience?

Posted on April 4, 2018
Today’s customers live in a digital, media-saturated world, where experiences online shape their perception of a brand before they ever engage with a representative. As a result, it is imperative to the success of a business that these customers have an excellent digital experience.   Provid […]

Posted In: Cobrowse, customer experience, Realtime, video, visual engagement, today's customers, customer engagement

4 Customer Experience Technology Trends to Invest in Today

Posted on March 28, 2018
Customer experience trends change rapidly. The cutting-edge tools of today will be mainstream by tomorrow, and new “must-have” solutions will appear the next day. Keeping up can be a challenge. While advocates for each tool are clamoring for budget allocation, there are a few trends that are […]

Posted In: Cobrowse, Mobile, Security, technology, video, visual engagement, today's customers, customer engagement

Customer Experience Technology Pros and Cons

Posted on February 22, 2018
Maximizing the customer experience is among the chief concerns and core responsibilities for today’s businesses and contact centers. The need to balance customer wants and needs with organizational budgets and workflows makes putting together a successful customer experience strategy a chall […]

Posted In: chatbot, Cobrowse, customer experience, video, video / voice chat, visual engagement, customer engagement, virtual queuing

Why Do Customers Hate Calling My Contact Center?

Posted on January 31, 2018
According to a Microsoft report on the state of multichannel customer service, the phone is still the most popular channel among customers for reaching a business. The results showed that 81% of customers use the telephone to contact customer service on a regular basis. However, this stat on […]

Posted In: chatbot, Cobrowse, Cobrowsing, customer experience, video / voice chat, visual engagement, today's customers, customer engagement, virtual queuing

4 Tools to Enhance Your Customer Experience Technology Ecosystem

Posted on January 17, 2018
Interactions between customers, business agents, suppliers, distributors, partners, agencies, and competitors define the customer experience ecosystem. The success of this ecosystem is dependent upon how a business performs in alignment with a customer’s expectations. Like an environmental e […]

Posted In: chatbot, Cobrowse, customer experience, video / voice chat, visual engagement, customer engagement, virtual queuing

"White Glove" Service with Digital Concierge Cobrowse

Posted on December 28, 2017
Not long ago, when you were traveling out of town, you may have relied on a travel agent or a concierge to help you pick the best restaurants or schedule activities. Similarly, a clerk in a store helped you find the right outfit for an event, and a personal trainer identified the right exerc […]

Posted In: Cobrowse, Cobrowsing, customer experience, Realtime, visual engagement, today's customers, customer engagement

Improve the Customer Experience with Digital Advisor Cobrowsing

Posted on December 19, 2017
As innovators continue to improve upon existing products and services, it is hard to remember a time when we relied on print newspapers for news, cabs for transportation, checks or cash to buy groceries, or advisors across the table for making major life decisions. Technology has undoubtedly […]

Posted In: Cobrowse, Cobrowsing, customer experience, Realtime, visual engagement, customer engagement

Revamp Your Digital Assistance With Cobrowse

Posted on December 12, 2017
Forrester Research, Inc. predicts that US shoppers will spend nearly $460 billion online in 2017. Led by Amazon, e-commerce sales are seeing dramatic growth and expected to account for 17% of all retail sales by 2022. The increase in online purchases is not just reflected in the B2C retail s […]

Posted In: Cobrowse, Cobrowsing, customer experience, Realtime, screen sharing, screensharing, visual engagement, today's customers, customer engagement

Use Cobrowsing to Simplify Digital Onboarding

Posted on December 7, 2017
In both B2B and B2B industries, customers are looking for partners who understand their needs and who create simple solutions to complex problems. Whether the organization is a bank, insurance company, airline, SaaS company, or any other type of business, it needs to be easy for your custome […]

Posted In: Cobrowse, Cobrowsing, customer experience, visual engagement, today's customers

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