6 Digital Tools to Transform Your Business

Posted on June 27, 2018
We now live in a world where more people are connected, and reaching and keeping these customers requires brands to be where the consumers are...online. As a result, today’s corporate leaders are working to incorporate digital technology into all areas of their business through a process kno […]

Advantages of Digital Transformation

Posted on June 20, 2018
Today’s business executives view digital transformation as a matter of survival. Digital transformation creates a variety of advantages for companies that allow them to be more competitive and avoid digital Darwinism. What is Digital Transformation? Digital transformation is the integration […]

Posted In: customer experience, today's customers, customer engagement, digital transformation

The Benefits of the Recursive Labs Zendesk App

Posted on June 14, 2018
Could visual engagement change the customer experience? What if you could provide better customer interactions without leaving your CRM or support platform? At Recursive Labs, we are committed to offering partnerships and integrations that serve a crucial role in your customer experience tec […]

Posted In: Cobrowse, visual engagement, customer engagement

Digital Transformation Stages

Posted on June 6, 2018
Digital transformation represents the integration of digital technology into all areas of business. As a result, enterprises experience fundamental changes in operations and interactions with customers. This shift requires a realignment or investment in technology, business models, and proce […]

Posted In: customer experience, customer engagement, digital transformation

5 Steps to Include in Your Digital Transformation Strategy

Posted on May 31, 2018
Innovators like Amazon, Google, and Apple have changed customer expectations. Today’s customers now expect every organization to deliver products and services swiftly and provide a seamless user experience. Many traditional businesses fall short. In response, a new wave of businesses, such a […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Digital Transformation Framework

Posted on May 24, 2018
Customers and employees flock to businesses that operate with a clear direction and respond to market needs. Companies provide clarity and define the way forward by leaning on a vision and developing a roadmap. Without a strategy, companies might still successfully focus on solving problems, […]

What is Digital Transformation?

Posted on May 17, 2018
If you have attended a conference, joined a webinar, or read a business article in recent years, you already know that digital transformation is imperative for all businesses of all sizes. Companies must transform their processes, products, communication mediums, and tools to remain competit […]

Posted In: customer experience, customer engagement, digital transformation

Getting Started with Customer Experience Technology

Posted on May 10, 2018
After creating a customer experience strategy to inform your decisions, it is necessary to dig into the day-to-day steps required to get started with the right tools for your business. Here we explore 4 simple, yet essential steps to getting started with new and connected customer experience […]

Posted In: customer experience, technology, today's customers, customer engagement

Why Video Matters to the Customer Experience

Posted on May 3, 2018
A customer’s relationship with a business is defined by more than product satisfaction and short wait times. Both of these factors are necessary. However, a successful customer engagement strategy is the result of a core understanding of what a customer feels when interacting with a brand. F […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

Top 4 Strategic Technologies to Improve the Customer Experience

Posted on April 26, 2018
According to Gartner, more than two-thirds of marketers responsible for the customer experience say their companies compete on the basis of customer experience. In fact, analysts anticipate that by 2020 the customer experience will overtake price and product as the key brand differentiator. […]

Posted In: Cobrowse, customer experience, technology, video, visual engagement, customer engagement

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