Digital Maturity Assessment

Posted on August 9, 2018
The purpose of this assessment is to help organizations identify the level of maturity and sophistication of digital adoption and understanding within the business. There are 5 core areas addressed by this assessment: Governance & Leadership, People & Culture, Capacity & Capability, Innovati […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

Overcoming 7 Digital Transformation Challenges

Posted on August 2, 2018
Consumers expect brands to provide a flawless digital experience in all customer engagements. Across all industries, it rings true that companies delivering a robust and digitally-centric value proposition are seeing dramatic growth and disrupting the markets. Meanwhile, legacy brands are sh […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

What Problem Does Digital Transformation Solve?

Posted on July 26, 2018
Digital technologies have profoundly altered society by changing the ways businesses operate and the way customers shop, work, and live. This shift is affecting every industry. Organizations must respond to the ever-evolving and strict demands of today’s customers. Modern, digital businesses […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

Essential Tools to Support Digital Transformation of the Customer Experience

Posted on July 17, 2018
Providing an integrated digital customer experience requires a fundamental shift in how you do business. In today’s corporate world is there any phrase more anxiety-inducing and confusing than “digital transformation”? Given the evolution of today’s buyers and the high stakes involved - prob […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

Why Transform Your Business With Digital Technology

Posted on July 3, 2018
Digital transformation represents the transition a business undergoes when shifting from their traditional mode of operation to a modern and technology-focused organization. In today’s digital world, change is the only constant. As a result, digital transformation is now imperative for busin […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

6 Digital Tools to Transform Your Business

Posted on June 27, 2018
We now live in a world where more people are connected, and reaching and keeping these customers requires brands to be where the consumers are...online. As a result, today’s corporate leaders are working to incorporate digital technology into all areas of their business through a process kno […]

Advantages of Digital Transformation

Posted on June 20, 2018
Today’s business executives view digital transformation as a matter of survival. Digital transformation creates a variety of advantages for companies that allow them to be more competitive and avoid digital Darwinism. What is Digital Transformation? Digital transformation is the integration […]

Posted In: digital transformation, customer engagement, today's customers, customer experience

The Benefits of the Recursive Labs Zendesk App

Posted on June 14, 2018
Could visual engagement change the customer experience? What if you could provide better customer interactions without leaving your CRM or support platform? At Recursive Labs, we are committed to offering partnerships and integrations that serve a crucial role in your customer experience tec […]

Posted In: customer engagement, visual engagement, Cobrowse

Digital Transformation Stages

Posted on June 6, 2018
Digital transformation represents the integration of digital technology into all areas of business. As a result, enterprises experience fundamental changes in operations and interactions with customers. This shift requires a realignment or investment in technology, business models, and proce […]

Posted In: digital transformation, customer engagement, customer experience

5 Steps to Include in Your Digital Transformation Strategy

Posted on May 31, 2018
Innovators like Amazon, Google, and Apple have changed customer expectations. Today’s customers now expect every organization to deliver products and services swiftly and provide a seamless user experience. Many traditional businesses fall short. In response, a new wave of businesses, such a […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

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