Essential Tools to Support Digital Transformation of the Customer Experience

Posted on July 17, 2018
Providing an integrated digital customer experience requires a fundamental shift in how you do business. In today’s corporate world is there any phrase more anxiety-inducing and confusing than “digital transformation”? Given the evolution of today’s buyers and the high stakes involved - prob […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

Why Transform Your Business With Digital Technology

Posted on July 3, 2018
Digital transformation represents the transition a business undergoes when shifting from their traditional mode of operation to a modern and technology-focused organization. In today’s digital world, change is the only constant. As a result, digital transformation is now imperative for busin […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

6 Digital Tools to Transform Your Business

Posted on June 27, 2018
We now live in a world where more people are connected, and reaching and keeping these customers requires brands to be where the consumers are...online. As a result, today’s corporate leaders are working to incorporate digital technology into all areas of their business through a process kno […]

Advantages of Digital Transformation

Posted on June 20, 2018
Today’s business executives view digital transformation as a matter of survival. Digital transformation creates a variety of advantages for companies that allow them to be more competitive and avoid digital Darwinism. What is Digital Transformation? Digital transformation is the integration […]

Posted In: digital transformation, customer engagement, today's customers, customer experience

The Benefits of the Recursive Labs Zendesk App

Posted on June 14, 2018
Could visual engagement change the customer experience? What if you could provide better customer interactions without leaving your CRM or support platform? At Recursive Labs, we are committed to offering partnerships and integrations that serve a crucial role in your customer experience tec […]

Posted In: customer engagement, visual engagement, Cobrowse

Digital Transformation Stages

Posted on June 6, 2018
Digital transformation represents the integration of digital technology into all areas of business. As a result, enterprises experience fundamental changes in operations and interactions with customers. This shift requires a realignment or investment in technology, business models, and proce […]

Posted In: digital transformation, customer engagement, customer experience

5 Steps to Include in Your Digital Transformation Strategy

Posted on May 31, 2018
Innovators like Amazon, Google, and Apple have changed customer expectations. Today’s customers now expect every organization to deliver products and services swiftly and provide a seamless user experience. Many traditional businesses fall short. In response, a new wave of businesses, such a […]

Posted In: digital transformation, customer engagement, today's customers, technology, customer experience

Digital Transformation Framework

Posted on May 24, 2018
Customers and employees flock to businesses that operate with a clear direction and respond to market needs. Companies provide clarity and define the way forward by leaning on a vision and developing a roadmap. Without a strategy, companies might still successfully focus on solving problems, […]

What is Digital Transformation?

Posted on May 17, 2018
If you have attended a conference, joined a webinar, or read a business article in recent years, you already know that digital transformation is imperative for all businesses of all sizes. Companies must transform their processes, products, communication mediums, and tools to remain competit […]

Posted In: customer engagement, customer experience, digital transformation

Getting Started with Customer Experience Technology

Posted on May 10, 2018
After creating a customer experience strategy to inform your decisions, it is necessary to dig into the day-to-day steps required to get started with the right tools for your business. Here we explore 4 simple, yet essential steps to getting started with new and connected customer experience […]

Posted In: customer engagement, today's customers, technology, customer experience

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