Announcing the Recursive Labs Zendesk Chat App

Posted on August 10, 2017

At Recursive Labs, we committed to partnering with the leading support and CRM platforms. As such, we are very excited to announce that we have expanded our partnership with Zendesk as part of their recently announced Chat App Marketplace.

As a launch partner, our enterprise-grade Visual Engagement Platform can now be found directly in the Zendesk Chat App Marketplace. This announcement extends a strategic partnership between Zendesk and Recursive Labs that is set to transform customer support in the digital age.

Take a look at the Recursive Labs Zendesk App and our latest integration with Amazon Connect below:

The Recursive Labs customer engagement solution includes Realtime engagement, Relate voice and video chat, Record archiving, and Request video ticket tool. This patented Visual Engagement Platform is the first cross-device solution built from the ground up for today's security-conscious industries.

Our open API platform includes:

  • The industry's most secure, cross-platform cobrowsing solution,
  • Engagement capabilities on any website, desktop, mobile, and IoT device,
  • No-download, in-browser voice and video chat,
  • Recording capabilities for compliance and training, and
  • Open integration with major bot platforms for interactive video and elegant escalation to live engagement.

The Recursive Labs Zendesk integration brings the following platform features to your agents:

  • Escalate to cobrowse from Zendesk chat or support with a single click.
  • Cobrowse with customers directly inside Zendesk; no new tabs or windows.
  • Automatically attach cobrowsing data to your trouble tickets for reporting/auditing purposes.
  • Turnkey integration with your existing Zendesk Web Widget.

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