How to Deal with Customer Experience Budget Constraints

Posted on April 19, 2018
When Q1 performance does not go as expected, departmental budgets see a strategic tightening. Customer experience leaders know that investment in tools and technology influences positive customer relationships and organizational success. This dichotomy makes managing budget shifts a challeng […]

Posted In: customer experience, Realtime, today's customers, customer engagement

How to Create a Customer Experience Technology Strategy

Posted on April 12, 2018
Businesses rely on a diverse set of solutions that utilize technology to bring together networks of employees, partners, and customers. These systems are designed to build and deliver profitable customer experiences. Technology has traditionally been the foundation of a company's operations […]

Posted In: customer experience, Security, technology, visual engagement, today's customers, customer engagement

What is Next for Digital Experience?

Posted on April 4, 2018
Today’s customers live in a digital, media-saturated world, where experiences online shape their perception of a brand before they ever engage with a representative. As a result, it is imperative to the success of a business that these customers have an excellent digital experience.   Provid […]

Posted In: Cobrowse, customer experience, Realtime, video, visual engagement, today's customers, customer engagement

4 Customer Experience Technology Trends to Invest in Today

Posted on March 28, 2018
Customer experience trends change rapidly. The cutting-edge tools of today will be mainstream by tomorrow, and new “must-have” solutions will appear the next day. Keeping up can be a challenge. While advocates for each tool are clamoring for budget allocation, there are a few trends that are […]

Posted In: Cobrowse, Mobile, Security, technology, video, visual engagement, today's customers, customer engagement

10 Questions to Help Choose the Right Customer Experience Technology

Posted on March 21, 2018
For decades, business leaders have turned to technology to help deliver customer support and aid sales efforts. However, the focus on customer experience has also required a delicate balance with organization budgets and agent workflows. Traditional customer engagement technology is often re […]

Posted In: customer experience, technology, today's customers, customer engagement

How Can The Retail Industry Improve The Digital Experience?

Posted on March 15, 2018
The industry’s continued efforts to compete with online leaders has prompted several major retailers to focus on the digital customer experience. Most recently, Nordstrom’s acquisition of two Seattle-based startups highlighted the steps businesses are willing to take to reach and keep custom […]

Posted In: Amazon, retail, technology, visual engagement, today's customers, customer engagement

Are Customer Callback Features Outdated?

Posted on March 7, 2018
By 2020, customer experience is expected to overtake price and product as the key brand differentiator. Companies use technology to enhance the usability of their products, communicate with customers, and connect systems to prepare for more stringent customer demands.  In an attempt to impro […]

Posted In: customer experience, video, visual engagement, today's customers, customer engagement, virtual queuing

Stop Putting Your Customers On Hold

Posted on March 1, 2018
The Internet has dramatically changed how businesses function. Similarly, it has altered the lives and expectations of customers. With more and instantaneous access to information - and your competitors - customers are in the driver’s seat of today’s business exchanges. To reach and keep the […]

Posted In: customer experience, technology, video, visual engagement, today's customers, customer engagement, virtual queuing

Customer Experience Technology Pros and Cons

Posted on February 22, 2018
Maximizing the customer experience is among the chief concerns and core responsibilities for today’s businesses and contact centers. The need to balance customer wants and needs with organizational budgets and workflows makes putting together a successful customer experience strategy a chall […]

Posted In: chatbot, Cobrowse, customer experience, video, video / voice chat, visual engagement, customer engagement, virtual queuing

Recursive Labs Unveils First-of-its-Kind, Video-Based Customer Engagement Tool that Facilitates Online Communication in Real-Time

Posted on February 13, 2018
Former Disney CTO Brains behind Industry-Changing Technology that Addresses Increased Demand for Digital Customer Interaction Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and t […]

Posted In: customer experience, visual engagement, customer engagement, virtual queuing

Subscribe to Email Updates