How Does Video Chat Improve Customer Support?

Posted on February 21, 2019
Today’s customers have changed, and this has created momentum around new tools and communication methods for engaging them. Customer expectations, behaviors, characteristics, and interaction preferences have shifted the buying and support processes. […]

Posted In: customer experience, video / voice chat, visual engagement, today's customers, customer engagement

5 Quick Tips for Using Video for Customer Service

Posted on February 14, 2019
Companies are using video chat to solve problems or answer sales questions more quickly and in a more humanized way. Video chat offers more personalized support, better training, and better customer experience. Many aspects of customer service are now automated. As a result, it is even more […]

Posted In: customer experience, technology, video / voice chat, visual engagement, customer engagement

When to Turn to Video Calls

Posted on February 7, 2019
Video calls have become a standard communication tool throughout many industries. Recent developments in mobile devices and changes in demographics have propelled further interest in communicating via video and using video to disperse information anytime from anywhere. Many organizations hav […]

Why Video Chat?

Posted on January 30, 2019
Online chat and AI offer seemingly endless opportunities to automate and streamline customer communication. These solutions, among others, provide customers the opportunity to engage with a business when they want or need to and receive quick answers. Furthermore, automation is believed to i […]

Posted In: customer experience, Mobile, Uncategorized, video / voice chat, today's customers, customer engagement

Get Personal and Create a Better Customer Experience

Posted on January 24, 2019
Today’s businesses function differently than more traditional institutions. In addition to new tools and communication methods available for running a business, customers have changed. Their expectations, behaviors, and characteristics have shifted for the last two decades. Today’s customers […]

Posted In: customer experience, video / voice chat, visual engagement, today's customers, customer engagement

How Video Chat Improves the Customer Experience

Posted on January 17, 2019
The rise of video chat in everyday conversation has taken the world by storm. It was once a tool primarily used to communicate with far-away relatives. Now it facilitates much of the daily communication that was previously handled via text or voice alone. Video calls are particularly popular […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

Does Video Chat Matter?

Posted on January 9, 2019
Skype introduced consumer video chat in 2006. A few years later, Apple and Google incorporated this medium within their phones. Now, these mediums when combined with Facebook Messenger, WhatsApp, and other apps have made consumer-to-consumer video communication an everyday occurrence. In thi […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

5 Essential Customer Experience Solutions for 2019

Posted on January 2, 2019
Gartner reports in “Customer Experience in Marketing Survey 2017: Greater Expectations, Greater Challenges” that more than two-thirds of marketers surveyed said their company competes on the basis of CX. Gartner expects this to rise to 81% in 2019. In this post, we explore technology solutio […]

Posted In: customer experience, technology, visual engagement, customer engagement

Digital Tools for Your Roadmap

Posted on October 18, 2018
Today’s customers are better able to troubleshoot their issues or questions than in the past. They also conduct the majority of their purchasing research online. When customers reach out to a contact center, they are educated on the products offered and the solutions they provide. They expec […]

Posted In: Cobrowsing, customer experience, technology, video, video / voice chat, visual engagement, today's customers, customer engagement, digital transformation

How Do You Know If Your Digital Transformation Is Successful?

Posted on October 11, 2018
You manage what you measure. For many organizations, leaders have traditionally focused on physical capital (for making and selling goods) or human capital (for selling and delivering services). Businesses track inventory, productivity, utilization, and other KPIs to inspect these areas. In […]

Posted In: customer experience, technology, customer engagement, digital transformation

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