The Benefits of the Recursive Labs Zendesk App

Posted on June 14, 2018
Could visual engagement change the customer experience? What if you could provide better customer interactions without leaving your CRM or support platform? At Recursive Labs, we are committed to offering partnerships and integrations that serve a crucial role in your customer experience tec […]

Posted In: Cobrowse, visual engagement, customer engagement

Digital Transformation Stages

Posted on June 6, 2018
Digital transformation represents the integration of digital technology into all areas of business. As a result, enterprises experience fundamental changes in operations and interactions with customers. This shift requires a realignment or investment in technology, business models, and proce […]

Posted In: customer experience, customer engagement, digital transformation

5 Steps to Include in Your Digital Transformation Strategy

Posted on May 31, 2018
Innovators like Amazon, Google, and Apple have changed customer expectations. Today’s customers now expect every organization to deliver products and services swiftly and provide a seamless user experience. Many traditional businesses fall short. In response, a new wave of businesses, such a […]

Posted In: customer experience, technology, today's customers, customer engagement, digital transformation

Digital Transformation Framework

Posted on May 24, 2018
Customers and employees flock to businesses that operate with a clear direction and respond to market needs. Companies provide clarity and define the way forward by leaning on a vision and developing a roadmap. Without a strategy, companies might still successfully focus on solving problems, […]

What is Digital Transformation?

Posted on May 17, 2018
If you have attended a conference, joined a webinar, or read a business article in recent years, you already know that digital transformation is imperative for all businesses of all sizes. Companies must transform their processes, products, communication mediums, and tools to remain competit […]

Posted In: customer experience, customer engagement, digital transformation

Getting Started with Customer Experience Technology

Posted on May 10, 2018
After creating a customer experience strategy to inform your decisions, it is necessary to dig into the day-to-day steps required to get started with the right tools for your business. Here we explore 4 simple, yet essential steps to getting started with new and connected customer experience […]

Posted In: customer experience, technology, today's customers, customer engagement

Why Video Matters to the Customer Experience

Posted on May 3, 2018
A customer’s relationship with a business is defined by more than product satisfaction and short wait times. Both of these factors are necessary. However, a successful customer engagement strategy is the result of a core understanding of what a customer feels when interacting with a brand. F […]

Posted In: customer experience, video, video / voice chat, visual engagement, today's customers, customer engagement

Top 4 Strategic Technologies to Improve the Customer Experience

Posted on April 26, 2018
According to Gartner, more than two-thirds of marketers responsible for the customer experience say their companies compete on the basis of customer experience. In fact, analysts anticipate that by 2020 the customer experience will overtake price and product as the key brand differentiator. […]

Posted In: Cobrowse, customer experience, technology, video, visual engagement, customer engagement

How to Deal with Customer Experience Budget Constraints

Posted on April 19, 2018
When Q1 performance does not go as expected, departmental budgets see a strategic tightening. Customer experience leaders know that investment in tools and technology influences positive customer relationships and organizational success. This dichotomy makes managing budget shifts a challeng […]

Posted In: customer experience, Realtime, today's customers, customer engagement

How to Create a Customer Experience Technology Strategy

Posted on April 12, 2018
Businesses rely on a diverse set of solutions that utilize technology to bring together networks of employees, partners, and customers. These systems are designed to build and deliver profitable customer experiences. Technology has traditionally been the foundation of a company's operations […]

Posted In: customer experience, Security, technology, visual engagement, today's customers, customer engagement

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